Privacy Policy

Privacy Policy

Last Updated: 12/06/2026

1. Introduction

At Richmond Heart of Care Foundation International, we value your privacy and we are committed to protecting the privacy of our donors, volunteers, beneficiaries, and website visitors. To ensure you have a seamless and protected experience with us, we have created this Privacy Policy in accordance with the Nigeria Data Protection Act (NDPA), General Data Protection Regulation (GDPR), and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, and protect your information, including any non-public personal data whenever you visit our website or make a donation.

This policy applies to information we collect when you use our Website or any other associated services (“Services”) or otherwise interact with us as described below. We may change this Privacy Policy from time to time and will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as by adding a statement to our Website or by sending you an email notification).

We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy

By using our website or services, you agree to the practices described in this Privacy Policy.

•  Information We Collect

Personal Information we may collect:

1. Full name
2. Email address
3. Phone number
4. Mailing address
5. Country of residence
6. Donation history
7. Communication preference

• Payment Information

When you make a donation, payment information such as credit card details is processed by our secure third-party payment processors Flutterwave.

We do not store complete payment card numbers, CVV codes, or other sensitive payment credentials on our servers unless specifically stated and protected in accordance with applicable payment security standards.

• Automatically Collected Information

We may collect:

1. IP address
2. Browser type
3. Device information
4. Operating system
5. Website usage data
6. Cookies and similar tracking technologies

• Why We Collect Your Data

We may collect your data for several reasons, which include:

1. To register and maintain your user account for donations.
2. To provide and improve our services and platform functionality
3. To enable us Process donations and issue donations receipts.
4. To enable us communicate about our programs and activities
5. To enforce our community guidelines and detect misuse
6. To comply with legal and regulatory obligations
7. To send administrative messages, respond to queries, security alerts, and marketing (with your consent)
8. To better understand your needs.
9. To improve our services and products.
10. To send you promotional emails containing the information we think you will find interesting.
11. To contact you to fill out surveys and participate in other types of market research.
12. To customize our Website according to your online behaviour and personal preferences)

•  Legal Basis for Processing your Data

1.  Consent: We require your consent to lawfully process your personal data. This means that we will not collect or use your data without a clear affirmative action from you indicating your Consent. By actively ticking a designated consent checkbox, you are explicitly authorizing us to collect, process, store, and share your data in accordance with this Privacy Policy
2. Performance of a donation transaction
3. Legal obligation: To comply with national and international regulations relating to the data protection of data subjects.

4. Legitimate interest: We may process your personal and business data based on our legitimate interests, which include ensuring the security and integrity of the Richmond Heart Foundation Website, preventing fraud, enforcing our terms of use, and improving the efficiency of our service delivery.

•  How We Share Your Information: We may disclose your data to:

1. Other users (based on your privacy settings)
2. Our service providers (That Send emails, Manage donor relationships, Provide technical support)
3. hosting, cloud storage, analytics, customer support)
4. Regulatory authorities, law enforcement, or public bodies (when required by law)
5. To securely process donations.

We do not sell or rent donors personal data.

• Data Storage and Retention

 We store your data securely and retain it for only as long as is necessary for the purposes stated in this policy, Legal and regulatory compliance and dispute resolution and service continuity.

You may request deletion of your account and data at any time.

• International Data Transfers

Where data must be transferred to countries outside Nigeria or the European Economic Area (EEA), we ensure that such transfers are made in accordance with applicable data protection laws through any of the following safeguards:

1. Adequacy decisions by the European Commission or relevant Nigerian authorities (where applicable);
2. Use of Standard Contractual Clauses (SCCs) approved by the European Commission or recognized contractual clauses in Nigeria;
3. Binding Corporate Rules (BCRs) or other legally recognized mechanisms that ensure equivalent protection of your rights.
4. Your Right

The law gives you certain rights in respect of the information we hold about you. Below is a highlight of some of those rights. It is not a complete, exhaustive statement of your rights in respect of your data:

1. You have a right to consent to this Privacy Policy and to withdraw your consent at any time.
2. You have a right to a copy of the personal data we hold about you, as well as the information about what we do with it, who we share it with, and how long we hold it for. We may make a reasonable charge for additional copies of that data in the case of unfounded and excessive requests.
3. You have the right to freely transfer your data received from us to any other person.
4. You have the right to have the information we hold about you corrected, if it is factually inaccurate. You may contact us for this purpose.
5. In some circumstances, you have the right to the deletion of the information that we hold about you.
6. You have a right to lodge a complaint about the handling of your personal data with the Nigeria Data Protection Commission (NDPC).
7. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
8. Safeguarding and Securing the Data

Your personal information is treated with strict confidentiality and protected from unauthorised access, use, or disclosure. 

We maintain appropriate electronic and procedural safeguards for the collection and storage of any data provided.

No personal information is ever sold, rented, or transferred to any third parties.  We will never convey your personal information to anyone else without your consent, unless we are compelled to do so by law.  However, no transmission of data over the internet can be guaranteed to be totally secure.  As a result, we cannot warrant the total security of any information users transmit to our Website.

1.  Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

1. Improve user experience
2. Analyze website traffic
3. Remember user preferences
4. Support website functionality

Users may control cookies through browser settings.

1.  Children’s Privacy

Our website and donation services are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.

1.  Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.

1.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

1.  Notice to California Residents

We collect personal information such as identifiers, contact information, internet activity, and transaction information to provide our services, process transactions, improve our products, and comply with legal obligations. We may disclose personal information to service providers and other parties as described in our Privacy Policy.

California residents have the right to request access to, correction of, or deletion of their personal information; to opt out of the sale or sharing of personal information; and, where applicable, to limit the use of sensitive personal information. To exercise these rights, please contact us at [contact method] or visit [privacy rights portal].

1. Contact Information

For questions regarding this Privacy Policy or our data practices, please contact:

Richmond Heart of Care Foundation International

Address: 363 Cadastral Zone C2 , behind Polaris Bank Life Camp junction Abuja. Nigeria

Email: support@rhocfoundation.org

Phone: +2348145363390

Website: rhocfoundation.org

Contact Information

If you have questions about our GDPR compliance practices or wish to exercise your privacy rights, please contact us at:

Email: support@rhocfoundation.org